Sec.16-247g-7. Company complaints

(a) Each company shall promptly acknowledge receipt of any person's complaint relating to the provision of its telecommunications services and provide a substantive response to the complainant within ten business days of receipt of the complaint.

(b) Each company shall maintain accurate electronic records of complaints, showing the name, address and telephone number of the complainant, the telephone number complained of if different, the date, the category of the complaint, a description of the problem and a description of the company's response thereto.

(c) Retrievable records of all such complaints, grouped by complaint category, including service quality reporting, shall be kept for not less than three years and shall be provided to the department within a reasonable period of time after request for such record is made by the department.

(Adopted effective November 8, 2000)