Regulations of Connecticut State Agencies (Last Updated: June 14,2023) |
Title16 Public Service Companies |
SubTitle16-247g-1_16-247g-9. Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers |
Sec.16-247g-6. Telephone answering standards
Latest version.
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(a) Each company shall have sufficient employees on duty to respond promptly and accurately to all inquiries, complaints and other service requests made to it by telephone.
(b) Each company shall provide for an answering service or other means to receive emergency calls during non-business hours.
(Adopted effective November 8, 2000)