Sec.17b-411-6. Volunteer Resident Advocate Duties and Responsibilities

The Volunteer Resident Advocates shall be responsible for the following:

(1) Informing residents of their rights and advocating on their behalf;

(2) aiding to ensure the residents are satisfied with the care and services provided by the long-term care facility;

(3) assisting Regional Ombudsmen in carrying out the policies and procedures of the Long-Term Care Ombudsman program in the region or long-term care facility in which the VRA is assigned to serve;

(4) assisting Regional Ombudsmen, and possibly the State Ombudsman, with the evaluation, investigation and resolution of certain complaints which are determined to require such joint action;

(5) reporting, in writing, to the Regional Ombudsman any complaints received and actions taken by the VRA;

(6) when a complaint can be acted on by the VRA in the long-term care facility, the VRA may take action at the direction of Regional Ombudsmen or the State Ombudsman;

(7) at the resident’s request, acting as a liaison between the long-term care facility administrator, other staff, friends or family;

(8) aiding and assisting residents in ensuring that residents are satisfied with the management of their financial affairs including, but not limited to, informing them of their rights regarding knowledge of and control of their assets; and

(9) completing a minimum of 12 hours of in-service training each calendar year in accordance with section 17b-411-8 of the Regulations of Connecticut State Agencies.

(Effective April 3, 2013)