Sec.16-247c-4. Post-certification filing requirements and service standards

(a) Any certified telecommunications company shall comply with the following post-certification filing requirements and service standards:

(1) File with the department, on an annual basis, the company's annual financial report, annual return or a summary financial statement.

(2) File with the department current listings of rates and charges for all certified services.

(3) File with the department annual reports on its Connecticut operations within 60 days of the close of its fiscal year. Such annual reports shall describe the status of its Connecticut operations and shall include at a minimum the following information:

(A) The number of customers for each certified service;

(B) A description of physical changes in or additions to existing facilities expected for the next fiscal year and any changed uses of those facilities;

(C) Any changes in the information which was filed with the department in the certification proceeding pursuant to section 16-247c-3 of the Regulations of Connecticut State Agencies.

(4) A corporation which is required to file a Form 10-K with the Securities and Exchange Commission shall provide copies of the Form 10-K and any other informational filings to the department at the time they are filed with the SEC.

(5) Make a prompt and reasonable investigation of each complaint including complaints regarding service requests, whether made in writing, in person, or by telephone.

(6) Provide with each bill to customers a toll-free telephone number and address of the certified telecommunications company to which complaints may be addressed. The accompanying message should include the following sentences: "either initially or upon dissatisfaction with our resolution of your complaint, you may notify the Department of Public Utility Control, Consumer Assistance, 10 Franklin Square, New Britain, CT 06051. The department may also be reached toll-free within Connecticut at 1-800-382-4586 or [phone] from out of state." These complaints will be resolved by the department so as to provide a fair and reasonable determination of the dispute and to prevent discretionary, arbitrary or abusive practices by the provider of the service. The department may, upon showing of good cause by the certified provider, exempt one or more of the provider's services from the requirements of this paragraph.

(7) The certified telecommunications company shall issue a receipt to every customer from whom a deposit is received and shall provide means whereby the depositor will be refunded if the receipt is lost. Deposits shall be returned, with accrued interest, when good credit is established. The rate of interest paid by a certified telecommunications company on any security deposit received from a customer for each calendar year shall be not less than the deposit index as defined in section 16-262j (d) of the Connecticut General Statutes for that year and rounded to the nearest one-tenth of one percentage point, except in no event shall the rate be less than one and one-half per cent. The deposit shall cease to draw interest on the date it is returned, on the date that service is terminated, or on the date that notice is sent to the customer's last known address that the deposit is no longer required. A record of each unclaimed deposit and the interest thereon shall be maintained until the funds are paid over to the state treasurer under the escheat provisions of the Connecticut General Statutes.

(b) All certified providers of competitive telecommunications services shall comply with any additional filing requirements and service standards established by the department pursuant to section 3 of Public Act 87-415.

(Effective June 20, 1991; Amended June 3, 1998)