Sec.29-23a-13. Troop procedures for summoning wreckers

(a) The state police troop supervisor on duty or his or her designee shall contact wrecker operators by telephone in accordance with the requirements of this section. If there is no answer after 10 rings, or the person placing the call encounters a busy signal, the number shall be dialed a second time to ensure that it is correct. If there is no answer a second time, the call shall be logged and the next wrecker operator on the rotational list shall be contacted. In the event of a busy signal, the state police troop supervisor on duty or his or her designee shall attempt to reach the wrecker operator two more times after the initial call before contacting the next wrecker operator on the rotational list. If the state police troop supervisor on duty or his or her designee placing the call reaches an answering service, answering machine or pager system, he or she shall leave a message. Where traffic conditions require a more immediate response, the state police troop supervisor on duty or his or her designee may contact the next wrecker operator on the list after the first call is met with a busy signal, answering service, answering machine or pager system. Any wrecker operator that cannot be reached when contacted shall be placed at the end of the rotational list.

(b) It shall be the responsibility of the wrecker operator to contact the troop and confirm receipt of a call for service received by an answering service, answering machine or pager system. If the wrecker operator does not confirm receipt of the call for service within 10 minutes of notification by state police, or sooner if traffic conditions warrant, the state police troop supervisor on duty or his or her designee may treat the call as if there had been no answer. Where traffic conditions make it impracticable to wait 10 minutes, the wrecker operator who cannot be reached in a timely manner because of the use of an answering service, answering machine or pager system shall be placed at the end of the rotational list.

(Adopted effective April 30, 1999)