Regulations of Connecticut State Agencies (Last Updated: June 14,2023) |
Title28 Civil Preparedness and Emergency Services |
SubTitle28-27-1_28-27-32a. Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points |
Sec.28-27-11a. Call answer threshold
Latest version.
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Each public safety answering point and private safety answering point shall have sufficient 9-1-1 workstations and personnel to ensure that ninety percent of all 9-1-1 calls are answered in no more than ten seconds during normal peak operating periods.
(Effective November 13, 2019)