Sec.17a-248-10. System complaint resolution

(a) Any person or organization may file a written, signed complaint with the lead agency alleging a violation of one or more requirements of the federal Early Intervention Program for Infants and Toddlers with Disabilities or sections 17a- 248-1 to 17a-248-14, inclusive, of the Regulations of Connecticut State Agencies by (1) any agency that receives funds, by contract or otherwise, pursuant to the Infants and Toddlers with Disabilities part of the federal Individuals with Disabilities Education Act, or (2) other agencies that are involved in the early intervention system. The complaint shall state the facts on which the complaint is based.

(b) Not later than sixty (60) days after the date of receipt of the complaint, the lead agency shall:

(1) conduct an independent on-site investigation, if it is determined by the lead agency that an on-site investigation is necessary;

(2) give the complainant the opportunity to submit additional information, either orally or in writing, regarding the allegations in the complaint;

(3) review all relevant information and make an independent determination as to whether the agency is violating a requirement of the federal Early Intervention Program for Infants and Toddlers with Disabilities or of sections 17a-248-1 to 17a- 248-14, inclusive, of the Regulations of Connecticut State Agencies; and

(4) issue a written decision to the complainant that addresses each allegation in the complaint and contains:

(A) findings of fact and conclusions; and

(B) the reasons for the final decision.

(c) An extension of the sixty-day time limit under subsection (b) of this section shall be granted in the event exceptional circumstances exist with respect to a particular complaint as determined by the lead agency.

(d) Procedures for effective implementation of the lead agency’s final decision, if needed, shall include technical assistance activities, negotiations, and corrective actions to achieve compliance.

(Effective June 29, 1998; Amended April 19, 2010; Amended July 2, 2014)