Sec.16-333-9m. Company response to customer complaints

Latest version.

The CATV company shall provide an initial response, oral or in writing, to the subscriber not later than three days after receipt of said complaint. The company shall then provide a written proposal of the disposition of the complaint to the subscriber not later than fifteen business days following the company's receipt of the complaint.

(Effective June 27, 1989)

                    
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