Sec.16-250b-5. Procedures for regulating services, operations, accounting and public safety

(a) The Department shall require each carrier to keep complete records, concerning a carrier's rates and charges, services, and the conduct of operations, including, but not limited to, the following: (1) rates and charges for each service offered; (2) services and options offered; (3) types, numbers, and resolutions of complaints received; (4) policies, and the implementation of policies on, the installation and termination of service, repairs, and late payment charges; (5) all outages; (6) billing services; (7) a detailed statement of the number of subscribers and cellular numbers per subscriber, and (8) a record of any accidents and dangerous conditions which have occurred in the course of the carrier's operations or affecting its plant or employees.

(b) (1) Each carrier shall file a report with the information identified in subsection (a) of this section with the Department semi-annually, commencing six months from the effective date of these regulations. Each carrier shall provide such additional information as the Department shall reasonably request in protecting the public interest in accordance with the standards established in section 3. (2) The Department may hold a hearing and issue a decision on any report or information requested or submitted under this subsection to ensure that the standards of section 3 are met and that the public interest is reasonably protected.

(c) (1) The Department shall require each carrier in a NECMA to file quarterly financial reports with the Department for eighteen months after two carriers begin offering service in their NECMA. Such reports shall reflect, by Cellular Geographic Service Area (CGSA) within the NECMA, the results for the most current quarter and the twelve months ending with the current quarter. Such reports shall include, but not be limited to, a balance sheet and income statement with the twelve (12) months' cumulative figures ending on a quarterly basis. The Department may determine to extend the requirement for quarterly reports. (2) The Department shall require that each carrier shall submit annually an audited financial report. The Department may reasonably require that such other periodic reports be filed as it deems necessary. The Department may consider each carrier's financial condition by reviewing figures, including but not limited to, the following: operating ratio, ratio of gross income to capitalization and retained earnings, ratio of maintenance and depreciation to operating revenue, depreciation provision as per cent of plant, and such other relevant operating data seemed necessary. (3) The Department may conduct a hearing on any periodic report or accounting or financial information requested or submitted. (4) All financial reports shall be filed in compliance with the Uniform System of Accounts, as set forth in the Uniform System of Accounts For Cellular Communications Licensees or, with the Department's prior approval, in compliance with generally accepted accounting principles (GAAP). In accordance with the provisions of subsection 4-173 (c) of the General Statutes of Connecticut, the text of the Uniform System of Accounts For Cellular Communications Licensees will not be published herein. A copy of this regulation is available, upon request by any interested person, at the office of the Executive Secretary, Department of Public Utility Control, One Central Park Plaza, New Britain, Connecticut 06051.

(d) Carriers shall make every effort properly to warn and protect the public from danger and shall exercise all possible care to reduce any hazard to which employees, customers, and members of the public may be subjected by its equipment and facilities. Carriers shall report any dangerous condition to the Department as soon as reasonably possible after the carriers discover such a condition.

(e) Carriers shall report any dangerous condition or accident which has occurred in the course of their operations or affecting their plant or their employees to the Department as soon as reasonably possible after discovery of the dangerous condition.

(f) Carriers shall make available to the Department all records, data, reports, and statements of employees concerning accidents. Carriers shall assist the Department in promptly investigating the causes of and the circumstances connected with each accident which is the subject of the Department's investigation.

(Effective January 29, 1986)